Frequently Asked Questions
Everything you need to know about your journey to smooth, salon-quality skin.
How often should I use my Ulike handset?
For the best results, we recommend using your device three times a week during the first month. Once you achieve your desired results, you can reduce usage to once every two weeks or once a month for maintenance.
Is the Sapphire Ice-Cooling technology safe for sensitive skin?
Yes, our patented Sapphire Ice-Cooling technology is designed to cool the skin to 50°F-60°F during treatment, protecting the epidermis and providing a painless experience suitable for sensitive areas.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range between 7-14 business days.
What is your return policy?
We offer a 90-day money-back guarantee. If you are not satisfied with your results after consistent use, you can return the device for a full refund within 90 days of purchase.
Does the device come with a warranty?
Every Ulike handset comes with a comprehensive 2-year warranty that covers any manufacturing defects or hardware malfunctions.
Are there any hidden costs or refill cartridges needed?
No, Ulike devices are designed with 'unlimited flashes,' meaning you never have to worry about buying replacement cartridges or paying for ongoing refills.